Understand
The person explains what they want to achieve, in their own words.
For the people your organisation serves
Your systems
are complicated.
Talking to them
shouldn’t be.
Give your customers, members and service users a simpler way to get things done.
Avelyndo turns forms, portals and complex processes into intelligent conversations connected to the business systems you already use.
From intention to action.
AvelyndoConversation previewA MORE HUMAN PLACE TO START
Hello! I’m Avelyndo.
Tell me what you’d
like to make easier.
A simpler experience for your members? Less admin for your team? Start with the challenge.
For your customers.
Your members. Your community.
Keep your systems.
Simplify the experience.
Beyond answering questions.
Getting things done.
01 / A SIMPLER EXPERIENCE
Why make people
navigate your systems?
Your organisation already holds the information people need. But accessing it, updating it or completing a task can mean finding a portal, filling in a form or contacting your team.
Every new requirement can mean another screen, workflow or development project. Avelyndo offers a different approach: people explain what they need, and the conversation guides them towards an outcome.
Less interface to navigate. More help getting things done.
02 / CONVERSATIONS THAT TAKE ACTION
Just ask.
Avelyndo takes it from there.
Avelyndo understands the request, connects the right information and guides the person through permitted actions—with the organisation’s rules in place.
EDUCATION & TRAINING / ILLUSTRATIVE SCENARIO
A parent needs to update an emergency contact.
The organisation holds family and programme records in its CRM. The parent should only see and change information they are authorised to access.
Avelyndo establishes who they are, identifies the right child, asks for the missing details and confirms the change before updating the record.
- Parent
“I need to change my daughter’s emergency contact.”
- Avelyndo
“Of course. Please sign in so I can access your family’s records.”
- After authentication and permission checks
- Avelyndo
“You have two children registered, Emma and Sophie. Which child would you like to update?”
- Parent
“Emma. Her emergency contact should now be her grandmother.”
- Avelyndo
“What’s her grandmother’s name and telephone number?”
- Details validated · proposed change confirmed · permitted update completed
- Illustrative outcome
“Emma’s emergency contact has been updated.”
03 / FROM INTENTION TO ACTION
A conversation that adapts.
A next step that makes sense.
Interaction intelligence understands the person and their request. Next Best Action intelligence determines what should happen next, within independently enforced permissions and business rules.
Connect
Authenticate when needed and retrieve only the information they are allowed to access.
Decide
Ask a question, check a rule, request approval or bring in a person.
Act
Carry out a defined, authorised action in the connected system.
Follow through
Confirm what happened and make any appropriate next steps clear.
Each organisation controls which systems, information and actions are available through the conversation.
04 / BUILT AROUND PEOPLE
One platform.
So many everyday interactions.
Different people, relationships and tasks. One conversational approach, shaped around what each person is permitted to do.
“I need to update my child’s details.”
Help parents maintain family records, students manage information and teachers record authorised progress.
“How do I renew my membership?”
Bring profile updates, subscriptions, renewals and event registration into a more natural interaction.
“I can volunteer on different days now.”
Make it easier for volunteers, donors and service users to maintain information and coordinate support.
“Can I check on the repair I reported?”
Help tenants report issues, understand progress and manage household information.
“I need to change my account details.”
Simplify account updates, service requests and permitted transactions without another form to navigate.
“I’d like to record my latest CPD.”
Support qualifications, certifications, registrations and renewals within the organisation’s rules.
The same conversational approach also supports interactions with employees and internal teams.
05 / CONNECTED TO YOUR WORLD
Keep your systems.
Change the experience.
Simplify the experience for the people you serve, reduce routine administration and spend less time building separate interfaces for every interaction.
HubSpot
Bring your HubSpot records into the conversation. Give customers, members and service users a simpler way to access information and manage their details, with permissions and actions shaped around your organisation.
The applications you already use
Keep your CRM, membership database, education platform, booking or customer service tools at the heart of your operation. Connectors define the information and actions available through Avelyndo, while your systems remain the source of truth.
Connections and available actions are configured around your systems, permissions and requirements.
06 / SECURITY & CONTROL
Intelligent interactions.
Under your control.
The organisation defines the boundaries.
The conversation works within them.
Access, approvals and escalation belong to your organisation. The conversation follows those boundaries.
The right person. The right information.
Access to records and fields is governed by identity, role and relationship. Permission comes from the application and connected systems, not from a conversation with AI.
Defined actions, checked changes.
Application and connected-system controls enforce approved actions, validation, confirmation and approval requirements.
A clear record. A human when needed.
Keep changes accountable and bring in a person when a request needs judgement, additional approval or sensitive handling.
A LITTLE MORE CONTEXT
Good questions.
Straight answers.
Who is Avelyndo for?
Organisations that want to simplify how their customers, members, students, families and service users interact with them. The focus is the person trying to get something done, without needing to understand the software behind it.
How does it go beyond answering questions?
Avelyndo connects the conversation to defined actions: retrieving permitted information, gathering missing details, requesting confirmation and completing an authorised task in a connected system.
Do we need to replace our existing systems?
No. Keep your existing systems and give people a simpler way to interact with them. Avelyndo’s connector approach brings the conversation to your business applications, with the scope of each connection configured around your requirements.
START WITH YOUR ORGANISATION
What would you like
to make simpler?
Every organisation has processes that are harder than they need to be. A conversation can start with what your customers, members or service users are trying to do.
Explore the conversation preview.